Manager, HR and Operations (tech professional services)
Manager, HR and Operations
At Aequilibrium (AEQ), we craft remarkable digital experiences by combining strategy, experience design, and technology implementation services. We work with various industries, including financial institutions—particularly credit unions—in Canada and the US, to deliver next-generation platforms powered by digital banking systems, Content Management Systems (CMS), and immersive technologies such as XR and AI.
We're seeking a hands-on Manager of HR and Operations to help us scale our growing consulting and digital delivery teams with top-tier talent. You are an experienced HR generalist who excels in recruiting for multidisciplinary tech roles. If you've recruited for Canadian tech professional services companies and have experience working with client stakeholders in regulated industries, such as financial services, we'd love to hear from you. You are also skilled in Operations, understanding the skill set and availability of our delivery team, and working with the executive team to staff the upcoming projects appropriately and minimize benching.
Key Responsibilities
End-to-end technical recruitment for contract and full-time roles within AEQ’s delivery teams across Canada and LATAM (when required). Work closely with internal hiring managers and client stakeholders to gather role requirements, align on hiring processes, and provide feedback to candidates. Source and build strong candidate pipelines through direct outreach, LinkedIn, job boards, referrals, and strategic sourcing campaigns.
Experience with Operations, working with the executive team to staff existing and upcoming projects, creating the perfect balance b/w seniors and juniors, full-time and contractors, to manage the ups and downs in workload in a tech agency, to maximize chargeability and minimize bench. Partner with AEQ leadership to track hiring, utilization, and chargeability metrics, optimize pipeline conversion, and reduce time-to-fill for niche roles.
As an HR Generalist, stay informed about the team's sentiment and career goals, as well as talent market trends, compensation benchmarks, and contribute to a positive culture and teamwork for fully remote teams.
Required Experience
Five+ years of experience in HR, Recruitment, and Operations with Canadian tech companies in consulting, digital agencies, or professional services environments. Deep understanding of the nuances of client-involved hiring processes, including stakeholder interviews and external approvals.
Proven success in recruiting for tech roles (such as project/program manager, business analyst/product owner, UI/UX designer, developer, solution architect, and automation tester) related to financial services, especially:
Digital banking platforms include Forge, VeriPark, Temenos, and Backbase.
Engineering roles involving CMS platforms like Adobe Experience Manager (AEM), Sitecore, or OpenText.
Demonstrated experience working directly with the executive team to Get, Keep, and Grow top talent and building a world-class tech company.
Bonus Points
Client Management, including capturing requirements, presenting shortlists, and incorporating feedback. Getting periodic feedback on the team and individual performance. Proactively identifying issues and working with the account leads and execs to remove friction, keep high scores for customer satisfaction (Net Promoter Scores, NPS) and team satisfaction (TeamSat).
Background in operations or recruiting operations within a fully remote digital agency, with staff in Canada and abroad.
Exposure to hiring for AI, as well as immersive tech roles related to VR, AR, and XR.
How to Apply
We're hiring directly—no recruitment agencies, please.
About Aequilibrium
Aequilibrium is a Canadian award-winning technology consulting and implementation services company frequently ranked as one of the Top Five Digital Agencies, Fastest-Growing Tech Companies, Top Exporter, and Best Companies to Work for in BC. We help progressive companies become more resilient, differentiate, and grow. We enrich people's lives by crafting remarkable experiences, balancing Human & Digital, Experience & Tech, Craftsmanship & Speed. Winner of multiple VancouverUX awards for digital product design, Aequilibrium provides full-stack Digital Transformation services: Strategy, Experience Design, and Tech. Our Innovation business unit uses VR, AI, and the Cloud to craft immersive and personalized experiences for collaboration, education, and training. We are a remote-first company that focuses on delivering high-quality work by our employees. We welcome clients (https://aequilibrium.com/) and job applications (https://aequilibrium.com/careers/) from candidates worldwide.
Location:
This position is 100% remote; however, only candidates who are based and eligible to work in Canada will be considered.
Compensation:
The salary range for this position is CAD $85k-$100k. The salary offered will be based on skills, experience, and local market rates.
Some of Our Benefits
- Fully remote work
- Competitive compensation rates
- 4 weeks of paid vacation
- 5 paid sick days
- 4 weeks' Sabbatical leave after three consecutive years of service
- Bonus programs
- Training and career development opportunities
- Regular in-person social events for employees based in/around Vancouver, BC, or Toronto, ON.
Please note
At Aequilibrium, we seek candidates who will contribute to our culture of valuing, respecting, supporting, and caring for each other. Diversity of thought and perspectives is critical to our success, and all applicants are considered regardless of sexual orientation, gender identity, race, color, age, disability, marital status, heritage, or religious or political beliefs.
Aequilibrium is trusted with highly sensitive information. Upon joining our team, you may be required to undergo security screenings, which may include a criminal record check.
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