Description

We are seeking a Program Manager with deep digital banking and credit union experience to lead complex transformation initiatives across multiple stakeholders and platforms.

This role is ideal for someone who has led large-scale implementations such as Central1 Forge migrations, Mambu rollouts, Backbase deployments, or multi-credit-union platform transformations.

At Aequilibrium, we partner with credit unions to modernize digital banking experiences using our Four Lenses model — Strategy, Experience, Technology, and Delivery. As Program Manager, you will operate at the Strategy & Governance lens, ensuring alignment, execution discipline, and measurable outcomes.

Who You Are

You are a transformation leader who understands:

• Credit union operating models
• Digital banking ecosystems (core + middleware + digital platform)
• Multi-vendor coordination
• Regulatory and member experience constraints
• Negotiation techniques, and is capable of resolving high-stakes conflicts between internal teams, external vendors, and client stakeholders.
• AI collaboration and productivity tools
• Executive-level stakeholder management

You are calm under pressure, structured in your thinking, and trusted by CIOs, COOs, and CEOs.

You have likely led:

• Multi-CU implementations (e.g., League Data, Central1 Forge ecosystem)
• Core + digital banking modernization programs
• Vendor transitions and RFP-driven platform changes
• Enterprise digital transformation programs in financial services

What You Will Be Doing

Strategic Leadership

• Own end-to-end program governance across multiple workstreams
• Align executive stakeholders around vision, scope, and measurable outcomes
• Define success criteria and transformation KPIs
• Overseeing organizational change management (OCM) strategies to ensure high adoption rates among CU staff and members.
• Manage risk, dependencies, and vendor coordination

Delivery Oversight

• Establish program structure, milestones, and governance forums
• Coordinate across Product, Design, Architecture, and Engineering teams
• Ensure roadmap alignment between the credit union and vendor ecosystems
• Utilize AI-driven tools to synthesize meeting outcomes, track action items across complex workstreams, and accelerate the creation of executive-level presentations and reports
• Provide high-level oversight of data migration strategies and middleware integration workstreams to ensure system interoperability.
• Drive clarity across complex integrations (core, digital banking, middleware, CRM, etc.)

Client Partnership

• Act as a trusted advisor to CU executives and technology leaders
• Facilitate steering committees and executive updates
• Ensure transparency in reporting, budget, and risk mitigation
• Maintain strong relationships across business and technical stakeholders

Operational Excellence

• Implement structured program tracking and reporting frameworks
• Ensure cross-functional alignment across the Four Lenses team
• Manage complex program budgets, including CAPEX/OPEX tracking, vendor invoicing, and ROI realization.
• Optimize delivery processes based on lessons learned

Qualification Requirements

Must-Have

• Located in North, Central, or South America
• 8+ years leading complex technology programs in financial services
• 5+ years in digital banking or core modernization initiatives
• Experience leading large implementations (e.g., Central1 Forge, Mambu, Backbase, Intellect, Fiserv, FIS, Lumin, etc.)
• Direct experience working with credit unions or community banks
• Experience managing multi-vendor ecosystems
• Strong executive communication skills
• Experience in Agile and hybrid delivery environments
• Experience navigating regulatory compliance and audit requirements (e.g., OSFI, BCFSA, or SOC2) within a program delivery context.
• Proven ability to manage risk, budgets, and timelines at scale
• Strong governance and stakeholder management skills

Nice-to-Have

• Experience in multi-CU environments (e.g., service bureaus like League Data)
• PMP, Prince2, or equivalent certification
• Experience in regulated financial environments
• Experience using AI productivity suites (e.g., Gemini, Copilot, ChatGPT, or specialized PM tools)
• Familiarity with digital banking migrations or decommissioning legacy platforms

Education

University degree in Computer Science, Business Administration, Engineering, or equivalent experience.

Salary

CAD $120,000 – $160,000 annually. Salary based on experience, scope of leadership, and market data.

Location

AEQ is a remote organization.

• Canada: Preference for Western Canada, but open nationwide
• Travel for conferences and client meetings is expected.